Kuala Lumpur International Airport

Meeting point

Near Signboard 7 or 1st floor ride-hailing waiting area

After arrival, please contact the driver using the method in your booking confirmation and meet near the designated pickup point.

Directions

Exit arrivals hall and locate Gate 5 & Gate 6

After claiming your baggage, contact the driver to confirm the pick-up point. If congested, the driver may ask you to proceed to the 1st floor ride-hailing area. After exiting the arrivals hall, you will see Gate 5 and Gate 6 straight ahead.

Exit through Gate 6 and cross to Signboard 7 (standard route)

Walk to Gate 6 on your front left and exit. Cross the pedestrian crossing to the nearside lane. You will see Signboard 7 — your pick-up point is near it. Contact the driver upon arrival. Allow 10–15 minutes for the driver to arrive from the parking lot.

Turn left before Gate 5 and take C/D elevator to 1st floor (alternate route)

If the driver asks you to go to the 1st floor pick-up point, turn left before Gate 5 and walk towards Coffee Bean. Proceed to the elevator and take the C/D elevator down to the 1st floor.

Exit elevator and go straight to Gate 3 (1st floor route)

After exiting the elevator, go straight to Gate 3. Exit from Gate 3 to reach the pick-up point. Contact the driver immediately upon arrival. Allow 10–15 minutes for the driver to arrive from the parking lot.

Complimentary waiting time

For international flights, complimentary waiting time is available for up to 90 minutes; for domestic flights, up to 60 minutes. Registered flight information is reviewed when a flight is delayed or arrives early.

24-hour booking support

Service is available around the clock. Enter the pickup time, airport or pickup location, destination, passenger count and vehicle preference to review the quote.

Frequently asked questions