NOZOMI | Airport Taxi
Confidence guaranteed, from booking to arrival.
Airport transfers require accountability when plans change and when you arrive. NOZOMI makes these guarantees and promises clear, with one point of contact from booking through the day of service.
Our four guarantees
Full refund and compensation if your driver does not arrive
If, due to our responsibility, your driver does not arrive to pick you up, we will refund your fare in full, cover the cost of alternative transportation such as taxis or trains, and pay JPY 10,000 as an apology. No claim is required from you; we will contact you directly.
Free of charge for flight cancellations and date changes
For airport-pickup bookings, if your flight is cancelled or moved to another date due to airline circumstances, including weather or equipment issues, you can choose a free transfer to your new flight or a full refund, even immediately before your service.
We will not leave you at the airport
If immigration or baggage collection takes longer than the complimentary waiting time, your driver will continue to wait when you contact us. Any additional waiting charges are handled under the current policy and will be provided to you in advance.
The price you book is the price you pay
Your fixed fare includes tolls and parking. The price will not increase because of flight delays or traffic congestion.
Our service promises
All-inclusive fixed fares
Tolls and parking are included. There are no additional charges if your flight is delayed.
Complimentary waiting: 90 minutes international, 60 minutes domestic
We wait according to your flight’s actual arrival time.
Meet-and-greet with a name board
Your driver will be waiting with a name board displaying your name.
Licensed commercial vehicles and professional drivers
In Japan, every ride is operated exclusively by commercial vehicles with green license plates and drivers holding Class 2 driver’s licenses.
Free cancellation up to 12 hours before your service
If your plans change, cancellation is free up to 12 hours before your scheduled service begins.
24/7 support, 365 days a year
One point of contact handles changes and on-the-day inquiries.
Frequently asked questions
Is my fare fixed at the time of booking?
Yes. Your fare is fixed and includes tolls and parking; you pay the amount displayed on the booking screen. Flight delays do not incur additional charges. If you request a change, such as adding a stop, we will inform you in advance.
What happens if my flight is delayed?
Using your registered flight information, we monitor your arrival time and meet you according to your actual arrival. Complimentary waiting time is 90 minutes after landing for international flights and 60 minutes for domestic flights. Take your time with immigration and baggage collection.
How will I meet my driver at the airport?
Your driver will be waiting with a name board displaying your name. Meeting points are provided in the airport- and terminal-specific pickup instructions. Meeting locations may vary due to airport regulations.
What vehicles and drivers do you use?
In Japan, rides are operated by commercial vehicles with green license plates and drivers holding Class 2 driver’s licenses. Outside Japan, your ride is operated by a locally licensed transport provider.
Can I cancel or change my booking?
Cancellation and changes are free up to 12 hours before your scheduled service begins. After that, under the current cancellation policy, cancellations or changes made within 12 hours of service start are charged 100% of the amount due, and amounts already paid are non-refundable. If we are unable to provide the service for reasons on our side, we will issue a full refund.
Who do I contact if I need help?
Contact our 24/7 support desk. Contact details are listed in your booking confirmation email.